Frequently Asked Questions
What are Ronin Aminos products intended for?
All products sold by Ronin Aminos are intended for research purposes only.
Are your products for human consumption?
No. Ronin Aminos products are not intended for human consumption, medical use, clinical use, cosmetic use, wellness use, or personal use.
Who can purchase from Ronin Aminos?
By purchasing from Ronin Aminos, the buyer confirms they are a qualified researcher or authorized laboratory.
Do I need an account to place an order?
No. Customers may check out as guests, though account creation is also available for convenience.
When will my order ship?
Orders are typically processed within 24 hours.
How long does shipping take?
Once shipped, most orders typically arrive within 3-5 business days.
Where do you ship?
At this time, Ronin Aminos ships within the United States only.
Which carriers do you use?
Orders may be shipped through USPS.
Do you accept returns or refunds?
All sales are final. Returns or refunds are only considered if you received the wrong item or if your order arrived damaged.
What should I do if my order arrives damaged or incorrect?
Please contact support by email as soon as possible so we can review the issue and assist you.
What happens if my package is returned to sender?
If a package is returned to sender, Ronin Aminos will work with you to have the order re-shipped. You will also receive a discount code by email for a future order due to the inconvenience.
How can I contact support?
You can contact support at david@roninaminos.com or by phone at 409-999-0559.
What are your support hours?
Support is available from 9:00 AM to 8:00 PM, and inquiries are typically answered within 24 hours.